Privacy policy

Terms & Conditions – Ostrange

Welcome to Ostrange. These Terms and Conditions outline the rules and regulations for the use of our website, Ostrange.com.

By accessing this website and purchasing from our store, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Information

Ostrange is a brand that specializes in handmade leather wallets and leather accessories. Our products are crafted using good quality leather with a strong focus on quality over quantity.

By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

2. Products and Product Descriptions

We try our best to ensure that all product descriptions, images, and details on our website are accurate. However, because our products are handmade leather goods, small variations in texture, color, or finish may occur.

These slight differences are part of the natural character of leather and handmade craftsmanship and should not be considered defects.

Ostrange reserves the right to update or modify product information at any time without prior notice.

3. Pricing and Payments

All prices listed on the website are subject to change without notice.

We currently offer the following payment options:

Cash on Delivery (COD)
Other secure payment methods available at checkout

For Cash on Delivery (COD) orders, payment must be made in cash at the time of delivery.

Ostrange reserves the right to cancel any order if fraudulent or suspicious activity is detected.

4. Order Acceptance and Cancellation

Once you place an order on Ostrange.com, you will receive an order confirmation.

However, Ostrange reserves the right to cancel or refuse any order due to:

Product availability
Incorrect pricing or product information
Suspected fraudulent activity
Delivery limitations

If your order is cancelled after payment has been processed, the amount will be refunded according to our refund policy.

5. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Delivery times may vary depending on:

Customer location
Shipping partner availability
Public holidays or unforeseen circumstances

Customers are responsible for providing accurate shipping details. Ostrange will not be responsible for delivery delays caused by incorrect address information.

6. Intellectual Property

All content on this website, including:

Logos
Images
Product designs
Text
Graphics

are the intellectual property of Ostrange and may not be copied, reproduced, or used without permission.

Unauthorized use of any website material may result in legal action.

7. User Conduct

By using our website, you agree not to:

Use the website for illegal activities
Attempt to harm or disrupt the website
Submit false or misleading information
Violate any applicable laws

Ostrange reserves the right to restrict access to users who violate these terms.

8. Limitation of Liability

Ostrange will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the amount paid for the purchased product.

9. Changes to Terms & Conditions

Ostrange reserves the right to update or change these Terms & Conditions at any time.

Any updates will be posted on this page, and continued use of the website indicates acceptance of the updated terms.

Shipping Policy – Ostrange

Thank you for shopping with Ostrange. We are committed to delivering your orders safely and efficiently.

Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery time is usually:

3–5 business days depending on your location.

Delivery times may vary due to:

Courier service delays
Weather conditions
Public holidays
High order volume

Shipping Charges

Shipping charges may vary depending on the delivery location and order value. Any applicable shipping fee will be shown at checkout before completing your order.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.

With COD, customers can pay for their order in cash when the product is delivered to their address.

Please ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order is shipped, you may receive tracking details through email or SMS so you can monitor the delivery status of your package.

Incorrect Address

Customers must provide accurate shipping information when placing an order. Ostrange will not be responsible for delivery issues caused by incorrect or incomplete addresses.